Refund & Cancellation Policy

1. Cancellation & refund amounts

Before you pay, nothing is charged. A request you have sent, or a time the place has confirmed but you have not paid for yet, can be withdrawn at any time at no cost — and if you do not pay within the hold period, it is released automatically.

After you have paid online, one rule applies to every place. When you cancel, the exact refund amount is shown before you confirm.

If you cancel:

• By 17:00 Korea time on the day BEFORE your reserved date — the place's deposit is refunded.
• millio's booking fee is NOT refunded. It pays for arranging your booking, which is already done, and it covers the payment processing charge, which is not returned to us when we refund you. So the amount you get back is less than the amount you paid online. For a place with no deposit, the whole online payment is the booking fee and nothing is refunded.
• After 17:00 Korea time on the day before, or a no-show — no refund.
• The cutoff is an absolute time, not a countdown: a 10:30 appointment and a 20:00 appointment on Aug 28 share the same cutoff of 17:00 on Aug 27.
• These terms apply to bookings made on or after 25 August 2026. Bookings made before that date keep the terms that applied when you booked (50% of the online payment refunded up to 24 hours before the appointment, nothing after that; for bookings millio makes on your behalf, a full refund until your slot is secured).

If the place cancels, or millio cannot secure your booking — you do not lose money:

• A place that manages its own bookings on millio cancels — 100% of the amount you paid online is refunded in cash.
• A place millio books on your behalf cancels — your deposit is refunded in cash, and millio makes good the booking fee separately. Email us and we confirm the amount and how you receive it.
• The same, where the booking had no deposit — 100% of the amount you paid online is refunded in cash.
• millio cannot secure a booking for you at all — 100% of the amount you paid online is refunded in cash.

The non-refundable portion is retained by millio to cover the reserved time slot that was held for you and non-recoverable payment-processing and refund fees. Anything you pay the place in person — the balance for what you booked, a security deposit, or a charge the place makes under its own on-site rules — is not part of this policy, and those terms are set by the place.

2. How to cancel

Open the booking management link in your confirmation email and tap Cancel. The refund amount is shown before you confirm.

Lost the link? Request it again at millio.co/find-booking using the email you booked with.

3. How refunds are returned

Refunds go back to your original payment method (PayPal, or the card you paid with). Every refund is checked by a member of the millio team before it is sent, and then, depending on the payment provider and your bank, it typically takes a further 3–10 business days to appear.

Amounts charged in USD are refunded in USD; your card issuer's exchange rate on the refund date may differ slightly from the day you paid.

4. Changes to your booking

While your request is still waiting for the place, nothing has been charged and you can withdraw it for free at any time from your booking management page, then book again with different times. If the place offers alternative times instead, you choose one of them there. Once you have paid and the booking is confirmed, the time can no longer be changed, because the place has already set it aside; cancel instead, and section 1 applies.

If the place cannot accommodate any of the times you offer, we stop asking. If you had already paid, you are refunded in full; if you had not paid yet, nothing was ever charged.

5. Questions

Email support@millio.co and include your booking reference. We reply within 1 business day.

한국어 안내 (Korean)

밀리오(운영: 주식회사 핀노마드)는 방한 외국인 고객이 밀리오에 게재된 국내 매장을 예약하며 예약금과 밀리오 예약 수수료를 선결제하는 플랫폼입니다. 잔금은 이용 당일 매장에서 결제합니다. 밀리오는 의료행위의 예약은 취급하지 않습니다.

환불 기준은 매장 유형과 무관하게 하나입니다. 예약일 전날 한국시간 17시가 기준이며, 환불되는 것은 매장 예약금이고 밀리오 예약 수수료는 환불되지 않습니다.

결제 전에는 청구가 없습니다. 요청만 한 예약, 매장이 확정했으나 아직 결제하지 않은 예약은 언제든 무료로 철회할 수 있습니다.

손님이 취소하는 경우 (온라인 결제 후)

• 예약일 전날 한국시간 17시까지 취소: 매장 예약금 환불
• 밀리오 예약 수수료(결제대행 수수료 포함)는 환불되지 않습니다 — 예약을 성립시켜 드리는 중개 용역이 이미 이행되었고, 결제대행 수수료는 환불해도 회수되지 않기 때문입니다. 예약금을 받지 않는 매장의 예약은 온라인 결제액 전부가 수수료이므로 환불액이 없습니다.
• 예약일 전날 한국시간 17시 이후의 취소 또는 노쇼: 환불 없음
• 기준 시각은 예약 시각과 무관한 절대 시각입니다 — 8월 28일 오전 10시 30분 예약과 같은 날 오후 8시 예약의 마감은 모두 8월 27일 17시입니다.
• 위 기준은 2026년 8월 25일부터 적용됩니다. 그 이전에 접수된 예약은 예약 당시의 규정(예약 24시간 전까지 온라인 결제액의 50% 환불, 이후 환불 없음. 대행 예약은 자리 확보 전 전액 환불)을 그대로 적용합니다.

매장 사정으로 취소되거나 밀리오가 자리를 잡지 못한 경우

• 제휴 매장이 취소한 경우: 온라인 결제액 전액 현금 환불
• 대행 매장이 취소한 경우: 예약금은 현금으로 환불하며, 예약 수수료 상당액은 밀리오가 별도로 보전합니다(금액과 지급 방법은 취소 처리 시 개별 안내).
• 대행 매장이 취소했고 예약금이 없는 건: 온라인 결제액 전액 현금 환불
• 밀리오가 자리를 잡지 못한 경우: 온라인 결제액 전액 현금 환불

환불은 결제한 수단으로 취소 처리되며, 운영자 확인 후 실행되어 결제사 사정에 따라 영업일 기준 3~10일이 소요될 수 있습니다. 매장이 이용 당일 현장에서 청구하거나 수령하는 금액(잔금, 보증금, 현장 위약금 등)은 이 정책의 대상이 아니며, 그 기준은 매장이 정합니다.

문의: support@millio.co